Thread Support

Open a thread for every message in a support channel

Thread support turns a channel into a support desk. Every message a member posts there gets its own thread, so each request stays separate.

My upload keeps failing, can someone help? Thread created: SomeUser. A staff member will be with you shortly.

#Setup

Run /thread-support with a channel and a title, and an optional desc shown in the first message of each thread.

/thread-support channel:#support title:How can we help? copy

#Catches and limits

• The channel and title must be given together. Providing only one is an error.
• Running the command with no options disables thread support and removes the current setup.
• There is one setup per server. Reconfiguring replaces the old one.
• Threads archive after 60 minutes of inactivity. This is fixed.
• The bot needs Manage Messages, Send Messages and Manage Threads in the channel.
• The bot ignores its own messages, but not messages from other bots.