Autoresponder

Reply automatically to messages that match a trigger

An autoresponder watches for messages containing your trigger phrases and replies with a set message.

who do i contact for support? Open a ticket in #support and a staff member will help you.

#Creating one

Use /autoresponder create with a name, the reply content, and a comma-separated list of triggers. Manage them later with /autoresponder edit, /autoresponder delete and /autoresponder list. The commands are for members with Manage Messages.

/autoresponder create name:support content:Open a ticket in #support. triggers:help,support,how do i copy

Options you can set:

• method: how many triggers must be present. One (any trigger), All (every trigger), Double (at least two), Some (at least half), or None (paused).
• case_sensitive: off by default.
• whole_word: off by default, so a trigger matches inside larger words. Turn it on to match whole words only.
• channel: restrict the responder to a single channel.

#Catches and limits

• Free servers get 10 autoresponders, premium gets 50. Each can have up to 10 triggers of 50 characters, and the name is capped at 32.
• Using the Some method with a single trigger makes it fire on every message, because half of one rounds down to zero. Use at least two triggers with Some.
• With whole word off, a trigger like hi matches inside this. Keep that in mind for short triggers.
• Only the first matching autoresponder replies to a message.
• There is a limit of 5 automatic replies per channel per minute. Extra matches in that window are skipped silently.
• The reply is sent exactly as written. There are no placeholders or variables.
• Messages in a suggestions channel, and messages from blacklisted users, never trigger a response.