# Thread support

> Open a thread for every message in a support channel

Thread support turns a channel into a support desk. Every message a member posts there gets its own thread, so each request stays separate.

<discord-messages class="not-prose">
	<discord-message profile="member">My upload keeps failing, can someone help?</discord-message>
	<discord-message profile="aethor">
		Thread created: <strong>SomeUser</strong>. A staff member will be with you shortly.
	</discord-message>
</discord-messages>

## Setup

Run `/thread-support` with a `channel` and a `title`, and an optional `desc` shown in the first message of each thread.

<Cmd cmd="/thread-support channel:#support title:How can we help?" />

Post a normal member message in the channel to verify that Aethor creates a thread with the title you configured. Run `/thread-support` with no options to disable the setup.

## Limits and permissions

- The channel and title must be given together. Providing only one is an error.
- Running the command with no options disables thread support and removes the current setup.
- There is one setup per server. Reconfiguring replaces the old one.
- Threads archive after 60 minutes of inactivity. This is fixed.
- The bot needs Manage Messages, Send Messages and Manage Threads in the channel.
- The bot ignores its own messages, but not messages from other bots.